Description

Department:

38756 Wake Forest Baptist Medical Center - Ophthalmology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday

Pay Range
$26.10 - $39.15

EDUCATION/EXPERIENCE:

Associate's degree with healthcare or business management experience preferred; or, an equivalent combination of education and experience.

ESSENTIAL FUNCTIONS:

• Works closely with Practice Manager on the direction, coordination and administration of policies, procedures and programs for the practice setting.
• Delivers cost-effective health care services by supporting the practice manager in managing day-to-day operations and procedures in accordance with priorities established by the Practice Manager and/or Associate Director of Practice Operations.
• Establishes work schedules, task assignments, and allocation of manpower, space and equipment to ensure effective and efficient patient care and promote conformance with practice service commitments.
• Satisfies treatment and service requirements by following clinical guidelines, facilitating collaboration between clinical and administrative staff at the practice site, to continuously improve patient satisfaction.
• Assists practice manager to ensure the resolution of and/or handles patient complaints or problems regarding charges, patient care, customer service and other related issues.
• Coordinates various human resources functions at the practice site, in cooperation with practice manager, including: administrative supervision of practice staff and coordinating vacation schedules.
• Provides input to the practice manager, for performance appraisals; need for coaching and/or counseling, and/or termination of the employment relationship.
• Works with Practice Manager and/or Associate Director of Practice Operations to manage budgetary activities as determined by the levels of authority.
• Participates in marketing and business development activities to promote awareness of practice services to the community.
• Ensures adherence to legal and regulatory requirements (OSHA, CLIA, HIPAA, and Coding) as well as supporting various quality initiatives.
• In coordination with the practice manager, serves as liaison with all levels of administration, providers and outside organizations to coordinate practice business, accomplish directives and facilitate problem resolution.
• In coordination with the practice manager, makes appropriate calls regarding building maintenance issues, maintains building Safety Plan in the event of fire, power failure, inclement weather conditions and maintains related records.
• Assures conformity by all employees and resources to the Company corporate values, policies, procedures, business ethics, and practices.
• Performs other related duties incidental to the work described herein.
• Participates in regular team meetings and continuous quality improvement activities.

SKILLS/QUALIFICATIONS:

• Excellent communication and interpersonal skills
• Ability to work independently
• Knowledge of computer systems and applications- Word, Excel, Power Point, Outlook, practice management systems, electronic health record
• Excellent problem solving skills
• Excellent decision-making skills
• People management skills
• Teamwork
• Knowledge of organizational policies, procedures and protocols

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Provides support to Practice Manager for administrative direction and day-to-day delivery of patient-centered, cost-effective healthcare services for multiple assigned practices, with increasingly complex care delivery needs.